Conflict Resolution Process

Conflicts or concerns happen when people have different opinions about something. If you have conflicts or concerns with other people in PAACL programs or with PAACL employees we have a process to help you resolve (make better) the conflict.

If you have a concern, PAACL makes every effort to treat you, your family members, and your community supports fairly and respectfully. There may still be times when you feel you need to raise a concern in a more formal way.

The best way to resolve a conflict is to speak directly to the person you are having a concern or disagreement with and let them know what the problem is and how you see it being resolved. If you feel you cannot talk to the person directly, speak to one of the program Workers or the program Manager to find out what can be done. Or, you could ask a family member or other advocate to help you resolve the conflict or concern.

Formal Process for Solving Problems or Conflicts

If you have a concern about your program or problem or conflict with an employee of PAACL and it can not be resolved by talking directly to them you may wish to make a complaint in writing. You can send a letter to the Executive Director at:

Port Alberni Association for Community Living
3008 Second Avenue, Port Alberni, BC V9Y 1Y9.

Or you can fill in one of our "complaints resolution" forms, or speak to someone directly by calling (250)724-7155, and ask to speak to our Executive Director.

If the situation still cannot be resolved you can contact a member of our Board of Directors.

If you are still not happy with the results of this process, then you can take your concern to your Facilitator at Community Living BC (see directory at the end of this booklet for contact information).

What Else Can I do to Resolve Conflict?

You can also choose to take your complaint to the Advocate for Service Quality. This person ensures that people in BC with developmental disabilities who receive service are well served. The advocate for service quality is not a CLBC employee so they can respond to you in a way that is independent of them.

You and/or a person you have asked to help you can reach the Advocate for Service Quality in Victoria (see directory at the end of this booklet for contact information).